Updating your ID will take a few minutes, as you will be referred to the process known as KYC (Know Your Customer).
💡 Remember: to invest, you need to verify your identity properly.
What do you need to update your ID
For this step you need a valid ID (ID card, driver's license or passport). You will be asked to take a photo of your face (selfie), without glasses or any other accessory.
During the verification process, take or upload a real-time photo; photocopies, screenshots or the like are not accepted.
How to update your ID
Here are the steps to follow.
Log in to the Account section of your personal area. You are located on "My Info".
Click on "Verify identity and address".
Enter the data and click on "Update your document": you will be automatically redirected to the verification process.
Why do you need to do KYC
KYC stands for Know Your Customer and is an expression that has been used for some years now to define the recognition process used by companies (such as banks and financial institutions) to verify the identity of their customers, assess potential risks, and increase the level of security. In fact, KYC (or KYB for companies) aims at verifying a user's identity both to protect him or herself and the company from attempted corruption, online fraud, and money laundering practices.
If you encounter any problem during these verification steps, please write to us by opening a ticket through the chatbot – we’ll get back to you ASAP!