Terms and Conditions
The prices of the products on the list can also vary every day. It is, therefore, possible that the price of a product may be lower or higher depending on the market situation, or on the exchange rate fluctuation.
Orders made online are subject to the approval of the sales department which carries out all the checks necessary to carry them out. At each change of 'status' of the order, the customer is automatically notified by e-mail. The "status" of the orders can be "Waiting, Confirmed, Shipped, Evaded, etc."
The availability update takes place every 24 hours so it can happen that a product has been sold during this time and the system does not report it; this happens more easily on products whose availability is less numerically. In the event that it is not possible to honor part or the entire order, the sales department will promptly notify the customer to receive authorization to proceed with the partial evasion.
Right of withdrawal
In the event that the end customer is not satisfied with the products purchased, he has the right to exercise the right to withdraw from the purchase of part or all of the goods objects of an order without any penalty and without the need to specify the reason, to pursuant to art. 5 of the Legislative Decree 205/2006. To withdraw from the purchase must communicate this will no later than 14 days from receipt of the purchased products. The communication must be made by e-mail or fax to be confirmed in the following 48 hours by registered letter with acknowledgment of receipt, sent to the address indicated, and must specify the products purchased, the relative order number, and the will to withdraw from the purchase. The sales department of General Traders srls will reply via e-mail giving the authorization to return the goods. The shipping of returned products can be carried out by any means chosen by the customer, but it is advisable to send Registered mail. However, General Traders srls will not accept in any case return shipments in freight collect or cash on delivery. Shipping costs will therefore be charged to the customer. Once received the products subject to the withdrawal General Traders srls will promptly, and in any case within 14 days of receipt of the withdrawal from the purchase, to reimburse the sums paid for the purchase of the products.
Attention: They will not be accepted for replacement:
- Products without original packaging
- Products damaged due to improper treatment by the customer
- Parcels returned on delivery or carriage forward
All our shipments are followed with the utmost care by the dispatcher, each package is packaged in a completely anonymous box or padded envelope, ie without any external indication on the carton/envelope or on the packaging tape. This, therefore, guarantees you maximum discretion and privacy on the contents of the package.
These are our standard shipping rates that are fixed and calculated based on the average shipping cost for each product category. All products in their shipping category have similar dimensions, weight, and packaging.
Every product will be dispatched within 5-7 days and received to the final customer within 5-7 days.
Shirt - Europe 3.69 €
Hoodies - Europe 5.50 €
Snapback - Europe 3.69 €
Tote Bag - Europe 3.69 €
Stickers - Europe 2.99 €
Mug - Europe / Royal Mail International £3.83 + VAT for the first item, plus £0.70 + VAT per extra item. This is an untracked service and does not provide a signature upon delivery.